Refund policy

We want you to be able to change your mind. You have 30 days from the day your order is delivered to return anything unworn, unwashed and in its original packaging for a full refund.

How to start a return

Email store@stackline.com with your order number (it starts with SL-) and we will send you a prepaid return label within one business day. Return shipping within the United States is free.

Refunds

Once your return arrives we inspect it and issue the refund to your original payment method within 5 business days. Your bank may take a further 3–5 days to show it.

Exchanges

If you need a different size or colour, tell us when you start the return and we will ship the replacement as soon as we scan your parcel, so you are not waiting twice.

What we cannot accept

• Drinkware that has been used
• Apparel that has been washed or worn outside
• Items returned more than 30 days after delivery

Sale items are returnable on the same terms. We do not sell anything as final sale.

Damaged or faulty items

That is a warranty claim rather than a return. Send a photo and your order number to store@stackline.com and we will repair, replace or refund. Electronics and carry are covered for two years, apparel and drinkware for one year. Spare parts are free for the life of the product.