Shipping & Returns
Free US shipping over $75. Thirty days to change your mind. Two years of warranty on anything with a circuit board in it.
Shipping
| Service | Time | Cost |
|---|---|---|
| US Standard | 3–5 business days | $6.95, free over $75 |
| US Expedited | 2 business days | $14.95 |
| US Overnight | Next business day, order by 12pm PT | $29.95 |
| Canada | 5–8 business days | $14.95, free over $150 |
| International | 7–14 business days | Calculated at checkout |
Orders placed before 12pm Pacific on a business day ship the same day. Orders placed after that, or at a weekend, ship the next business day. You will get a tracking number by email as soon as the label is created.
International orders may attract duties and import taxes on arrival. Those are set by your country, not by us, and are the recipient's responsibility.
Returns
You have 30 days from delivery to return anything unworn, unwashed and in its original packaging for a full refund. Start a return from your order confirmation email or by writing to store@stackline.com with your order number.
- US return shipping is free — we email you a prepaid label.
- Refunds are issued to the original payment method within 5 business days of the return arriving.
- Exchanges for a different size or colour ship as soon as we scan your return, so you are not waiting twice.
- Sale items are returnable on the same terms. We do not do final sale.
We cannot accept returns on drinkware that has been used, or on apparel that has been washed or worn outside. If something arrived damaged or faulty, that is a warranty claim rather than a return — see below.
Warranty
Everything we make is covered against manufacturing defects: two years on electronics and carry, one year on apparel and drinkware. Send a photo and your order number to store@stackline.com and we will repair, replace or refund.
Spare parts — buckles, straps, tumbler lids, charger plug heads — are free for the life of the product. Just ask.
Lost or delayed parcels
If tracking has not moved for five business days, tell us and we will open a claim with the carrier and send a replacement without waiting for it to resolve. You should not have to chase a courier on our behalf.